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By Our Staff Reporter
Kampala, Uganda – February 17, 2026 ,In a significant milestone for Uganda’s insurance industry, NIC General Insurance has secured ISO 9001:2015 certification, becoming only the second insurer in the country to achieve this international standard after Old Mutual. The certification, which pertains to the provision of general non-life insurance services, underscores the company’s commitment to meeting globally recognized quality management benchmarks.
Elias Edu, Managing Director of NIC General Insurance, highlighted the achievement during a recent television interview, emphasizing its potential to enhance the uptake of insurance products. “This certification confirms that the company operates under internationally recognized quality management principles,” Edu stated. In an industry built on trust and effective risk transfer, he noted that the accolade signals reliability for customers, promising improved service delivery and streamlined claims processing.
Edu elaborated on the practical benefits, using the example of a typical policyholder: ” Last year, we were able to settle over 60 [claims or similar metric].” He described the certification as an endorsement of NIC’s internal systems and processes, assuring the market of robust quality assurance measures.
The ISO 9001:2015 standard requires comprehensive involvement across the organization, from leadership to resource management. “It starts from the point of leadership the leadership has to be involved in the implementation of the requirements of the quality management system,” Edu explained. “We look at the processes within this organization; they have to align with the programs of the standard. We look at the quantitative governance of the resources how are they involved in meeting the requirements of the standard?”
The certification is valid for three years, with ongoing compliance ensured through regular surveillance audits. This development arrives amid growing regulatory demands for maturity, compliance, and governance in the insurance sector, positioning NIC General as a leader in adapting to these evolving standards.
NIC General Insurance’s achievement is expected to foster greater confidence among Ugandans in non-life insurance options, potentially driving wider adoption in a market where trust remains a key factor.
